We ship everything in a bubble wrap envelope or box and take care to inspect all items before shipping them out.

❤ We include gifts in all orders ❤ 

❤ We process all orders usually within 1 business day, or 2 business days max ❤ 

Our squishies and gifts are based in Australia but we have shipped over 100,000 orders to over 150 countries.

Australia and New Zealand orders receive free shipping for orders over $50aud, and International shipping ranges from $5-$10 usd, with a maximum charge of about $10usd flat rate shipping no matter how much you purchase! 

Australia & New Zealand: 

❤ FREE for orders over $50aud + free tracking

❤ $5- $7 aud flat rate + free tracking

❤Delivery is 1-5 business days

❤ You will receive an email saying “completed” when your order has been shipped

❤ Contact us for insured/express parcels.

USA

❤  Flat rate $10 usd no matter how much you buy! $5 usd for small items like stickers.

❤Orders over $30 usd receive FREE tracking and delivery times of around 2 weeks (the pandemic may slow this down).

Worldwide

❤ Flat rate delivery of $10 usd no matter how much you buy! $5 usd for small items like stickers.

❤Free tracking for orders over $30 usd

❤  Delivery is usually 2-3 weeks (The pandemic may slow this down)

Tracking your order

❤ You will receive an email saying “completed” when your order has been shipped

❤ You can track your number on this website: https://ecommerceportal.dhl.com/track/

❤  When the item has reached your country, you can track the number on your local post website.

❤ For example,  your parcel has arrived in the US, you can use usps.com

Returns and order issues: 

We always check our products and make sure that they are in usable condition. In the rare event that you receive damaged or defective goods, you must notify us within 2 days after you receive the item. You may then fill out a form and email it to creamiicandyhelp@gmail.com with the following:
Order ID:
Name of defect items (full name):
Purchaser name:
Photos/Video and description of Defects:

After we receive your email we will look at the photos and decide on a reasonable way to compensate you! We reserve the discretion to give a coupon, refund some monies, offer to send you those goods again in your next order, or ask you to mail it back to us within 3 days and we will give you full refund including shipping fees.

Our shipping address returns is: PO BOX 42, BURWOOD, NSW 2137, AUSTRALIA
Please include your order number when shipping back to us.

***Note: We perform checks on our products to make sure only acceptable ones are shipped to you. However, due to the nature of polyurethane items, they may have minor defects consisting of bubbles or small holes, tiny cracks and little specks of dirt. This is something that we cannot control as the products are manufactured in a certain process and these minor defects will not be enough to warrant as defective / damaged.
We do not compensate for goods made damaged or defected under customer use, nor compensate for minor defects including and not limited to product package small defects (as long as good originally inside package is fine )small bubble holes, tiny cracks and little specks of dirt. Issues that do not affect the reasonable use and enjoyment of the good and were sent to our valued customers the way we received them from the manufacturer will not be warranted as defects/ damaged goods hence not subject to compensation.

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