We ship everything in a protected envelope or box and take care to inspect all items before shipping them out.
❤ We include gifts in all orders ❤
❤ We are moving to using sustainable packaging. We do have a few existing plastic packaging materials that we are trying to finish using, thank you for your patience as we transition! ❤
❤ We process all orders usually within 1 business day-3 business days ❤
Our squishies and gifts are based in Australia but we have shipped over thousands of orders to over 150 countries.
Australia and New Zealand orders receive free shipping for orders over $50aud, and International shipping is about $10usd flat rate shipping no matter how much you purchase!
Australia & New Zealand:
❤ FREE for orders over $50aud + free tracking
❤ $5- $7 aud flat rate + free tracking
❤Delivery is 1-5 business days
❤ You will receive an email saying “completed” when your order has been shipped
❤ Contact us for insured/express parcels.
USA
❤ Flat rate of around $10 usd no matter how much you buy!
❤Orders over $30 usd receive FREE tracking and delivery times of around 2 weeks (the pandemic may slow this down).
Worldwide
❤ Flat rate delivery of around $10 usd no matter how much you buy!
❤Free tracking for orders over $30 usd
❤ Delivery is usually 2-3 weeks (The pandemic may slow this down)
Tracking your order
❤ You will receive an email saying “completed” when your order has been shipped
❤ You can track your number on this website: https://ecommerceportal.dhl.com/track/
❤ When the item has reached your country, you can track the number on your local post website.
❤ For example, your parcel has arrived in the US, you can use usps.com
Returns and order issues:
We always check our products and make sure that they are in usable condition. We do not accept returns for change of mind.
In the rare event that you receive damaged or defective goods, you must notify us within 2 days after you receive the item. You may then fill out a form and email it to creamiicandyhelp@gmail.com with the following:
Order ID:
Name of defect items (full name):
Purchaser name:
Photos/Video and description of Defects:
***Note: We perform checks on our squishy products to make sure only acceptable ones are shipped to you. However, due to the nature of polyurethane items, they may have minor defects consisting of bubbles or small holes, tiny cracks and little specks of dirt. This is something that we cannot control as the products are manufactured in a certain process and these minor defects will not be enough to warrant as defective / damaged.
We do not compensate for goods made damaged or defected under customer use, nor compensate for minor defects including and not limited to product package small defects (as long as good originally inside package is fine )small bubble holes, tiny cracks and little specks of dirt. Issues that do not affect the reasonable use and enjoyment of the good and were sent to our valued customers the way we received them from the manufacturer will not be warranted as defects/ damaged goods hence not subject to compensation.
